Privacy policy

1. Scope

This policy applies to the Game Hero mobile application, the Game Hero web application, gamehero.app, and related support and communications (together, the “Service”). “Game Hero,” “we,” “us,” and “our” refer to the operator of the Service.

2. Information we collect

Information you provide

• Account and profile information: name, email address, optional phone number, date of birth, profile photo, and account authentication records.
• Team and roster information: team details; player, coach, manager, and guardian names; roles; contact details; guardian relationships; jersey number; position; team crest; and invitations. A manager or guardian may provide this information about another person.
• Schedule and participation information: event dates, times, locations, notes, cancellations, calendar feeds, RSVPs, and who submitted an RSVP.
• Team communications: chat messages, announcements, and related delivery and read information.
• Uploads and support: photos you choose to upload, roster or schedule import data, and information included in messages to our support or contact form.

Information collected automatically

• Device and network information: device platform, push-notification token, IP address, browser or app user agent, and basic request and error logs.
• Service activity: sign-in and session records, timestamps, team membership activity, notification preferences, and message or notification delivery status.
• Cookies and local storage: the signed-in web application uses cookies that are needed for authentication, security, and core functionality. We do not use third-party advertising cookies.

Location searches

When you search for an event venue, we send the text you type and a temporary search-session identifier to Google Places through our server. If you select a result, we also request its venue name and formatted address and may use Google Address Validation to standardize that address. We save the confirmed venue name, address, and Google place identifier with the event. We do not request or store latitude or longitude for this feature, and we do not send Google your team roster, event notes, or identity with the search. Google processes these requests under its own privacy terms.

Device permissions

Game Hero asks for device access only when you use a feature that needs it:

• Contacts: the operating system’s picker lets you select specific contacts to add to a roster. We receive only the contact details you select; we do not scan or upload your address book.
• Camera and photos: you may take or choose a photo for a profile or team crest. We receive only the image you choose to upload.
• Notifications: if you opt in, we receive a device token so we can deliver team updates. You can change notification permission in your device settings.

Game Hero does not request your device’s precise location. When you choose to open an event location, the saved address is passed to your maps provider under that provider’s own privacy terms.

3. How we use information

We use personal information to:

• create and secure accounts, verify email addresses, and keep you signed in;
• create teams, maintain rosters and schedules, record RSVPs, and enable team communications;
• send invitations, service emails, push notifications, reminders, and urgent schedule changes;
• provide calendar feeds, customer support, and requested account or data actions;
• protect the Service and its users, prevent abuse, diagnose errors, and maintain reliability;
• comply with law, enforce our Terms of Service, and establish or defend legal claims; and
• improve the Service using operational information and feedback.

We process information as needed to provide the Service you request, based on our legitimate interests in operating and securing it, with consent where required, and to meet legal obligations.

4. How we disclose information

We disclose personal information only as described below:

• Within a team: account names, roles, profile photos, roster details, RSVPs, and team communications are visible to authorized team members as needed for the Service. Managers and coaches may have broader roster and delivery visibility than other members.
• Service providers: vendors that help us host the Service, store private media, deliver email and push notifications, operate infrastructure, and provide security or support. These providers may include Cloudflare, OVHcloud, Resend, Expo, Apple, and Google, depending on the feature and device you use. They may use information only to provide services to us and subject to their agreements with us.
• At your direction: when you open a map, subscribe to a calendar, share an invite link, or otherwise direct us to send information to another service or person.
• Legal and safety reasons: if reasonably necessary to comply with law or legal process, protect a person’s safety or rights, investigate fraud or abuse, or secure the Service.
• Business changes: in connection with a financing, merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections and applicable law.

We do not sell personal information. We also do not share personal information for cross-context behavioral advertising and do not serve targeted ads in the Service.

5. Children and player information

Game Hero is built for the adults who organize teams and care for players. Children do not need their own account to take part: a minor appears on a roster, and a manager, parent, or legal guardian provides and manages the minor’s player information and responds on the minor’s behalf. We do not knowingly allow children under 13 to create their own accounts. Minor profiles cannot use chat or direct messaging.

Photos of players. A team manager may add or change a profile photo for a player on their team, including a minor. Photos are shown only to members of the teams the player is on. When a photo is uploaded we crop and resize it and remove its embedded metadata, including any location information. A parent or guardian can ask the team manager to remove a child’s photo, or email hello@gamehero.app and we will remove it.

Adults who provide information about a minor must be authorized to do so and should provide only what the team needs. If you are a parent or legal guardian, you may ask to review, correct, or delete your child’s information by contacting us. We may need to verify your identity and relationship to the child. If we learn that a child under 13 provided personal information directly to us without appropriate parental authorization, we will delete it. Please email hello@gamehero.app if you believe this has happened.

6. Your choices and rights

• Profile: review or update profile information in the app.
• Notifications: adjust team notification preferences in Game Hero and push permission in device settings. Some essential service or safety messages may still be sent.
• Team information: ask a team manager to correct or remove roster information they control.
• Account deletion: use More → Delete account in the mobile app. This revokes access, removes device registrations and identifying profile details, and archives a team if you are its only manager.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information; restrict or object to certain processing; withdraw consent; or appeal our response. To make a request, email hello@gamehero.app. We may need to verify your identity and authority before completing it. Authorized agents may submit requests where local law permits. You will not receive discriminatory treatment for exercising a privacy right.

7. Retention and security

We retain information while an account or team is active and as reasonably needed to provide the Service, keep reliable team records, comply with law, resolve disputes, and protect users. Raw roster and schedule import data is scheduled for deletion within 30 days. Authentication links and invitations expire.

When you delete your account, we remove identifying profile information and device tokens and revoke your sessions. Shared team records—such as RSVPs, messages, and notification delivery evidence—may remain in anonymized form so the team’s history remains understandable. Limited copies may remain temporarily in backups, security logs, or where retention is legally required.

We use administrative, technical, and physical safeguards designed to protect personal information, including access controls, private media storage, expiring media links, and encrypted network transport. No system can guarantee absolute security.

8. International processing

Game Hero is operated in the United States. If you use the Service from another country, your information may be transferred to and processed in the United States and other countries where our providers operate. Those countries may have different privacy laws than your home country.

9. Changes to this policy

We may update this policy as the Service changes. We will post the revised policy here and update the effective date. If a change materially affects your rights, we will provide additional notice when required by law.

10. Contact us

Questions or privacy requests can be sent to hello@gamehero.app or through our contact form.